Airport Assist
making your journey through Italian airports a breeze.
About us

Airports can be daunting places. Perhaps you're worried about speaking and understanding Italian, maybe you’re travelling alone, have mobility issues, are travelling with children? Or maybe you would like a VIP transfer to make your journey fast and hassle-free. Whatever your reason for wanting to move through the airport quickly we understand, and are here to make your trip as comfortable as possible.

Airport Meet & Assist by True Blue Italy is part of an Italian Airport Assistance Network currently serving 24 major airports in Italy. How do we do this? Coverage is achieved thanks to our collaboration with a number of agents, all of which are certified by the Italian Civil Aviation Authority to operate in national airports.

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Our services

We understand how airports run; our representatives can help you navigate through check-in, security, and immigration quickly. They can assist with baggage handling, lost luggage and can even organize transport to and from the airport.

We know that you would prefer not to wait in long lines, you want to arrive at the right gate at the right time, and that when you arrive you want to get to the exit without getting lost.

Services include:
  • Personal assistance to and from the gates
  • Meet and greet for departing, arriving or connecting flights
  • Expedited check-in and boarding pass issue
  • Escorts through security
  • Fast Track Assistance
  • Constant flight monitoring for flight changes, delays or cancellations
  • Access to airport lounge and VIP services
  • Monitoring and re-booking cancelled or delayed flights
  • Luggage assistance
  • Connection assistance
  • Ground transportation
  • Lost luggage assistance
  • Special needs assistance for seniors, unaccompanied minors and disabled travellers

Meet and Greet – You will be met by our local representative. This could be at the aircraft, passenger bridge or an agreed point within the airport. For arrivals where aircraft are parked on the apron, you will be escorted by private vehicle to the terminal.

Immigration – We will escort you through priority lanes to avoid the queues.

Porter Services – Your luggage will be collected from the baggage claim area and taken to your vehicle.

Onward transport – We will liaise with your driver with destination details etc.


Outbound Meet and Greet – Our representative will meet you at an agreed point at the terminal. They will assist you through check-in without queuing, accompany you to the lounge and will monitor the flight boards for the current flight status. They will then escort you to the aircraft. For departures by aircraft parked on the apron, you will be escorted by private vehicle from the terminal.

Porter services – Your luggage will be collected from your vehicle and taken to the check-in counter.

Immigration and Security – You will be escorted through security and immigration using priority lanes.


Our services are not just for guests arriving and departing from the airport, but also for those transiting between flights. All our arrival and departure services such as clearance through security and immigration, flight monitoring and general airport assistance are also available.

Group assistance

Travelling in a group can be quite a challenge. For that reason we offer all our arrival and departure services to groups too, allowing you time to make sure everyone stays together and arrives at their final destination.

Airports served
Request our airport assistance service from the following airports:
  • Alghero (AHO)
  • Bari (BRI)
  • Bologna (BLQ)
  • Cagliari (CAG)
  • Catania (CTA)
  • Florence (FLR)
  • Forlì (FRL)
  • Genoa (GOA)
  • Lamezia Terme (SUF)
  • Marche (AOI)
  • Milan Linate (LIN)
  • Milan Malpensa (MXP)
  • Bergamo (BGY)
  • Naples (NAP)
  • Olbia (OLB)
  • Palermo (PMO)
  • Parma (PMF)
  • Perugia (PEG)
  • Pescara (PSR)
  • Pisa (PSA)
  • Reggio Calabria (REG)
  • Rimini (RMI)
  • Rome Fiumicino (FCO)
  • Rome Ciampino (CIA)
  • Salerno (QSR)
  • Treviso (TSF)
  • Trieste (TRS)
  • Turin (TRN)
  • Venice (VCE)
  • Verona (VRN)
Please be aware that some airport regulations differ depending on location therefore, details of the services provided will be confirmed on receipt of your request.
True Blue Italy © 2024
via Aldo Moro 199,
03100 – Frosinone - Italy
P. IVA: 02692160605

Società promotrice dell'agenzia di viaggio AUTHENTICPUGLIATOURS S.R.L.S. titolare di regolare licenza ed iscritta presso
la Camera di Commercio di Bari – REA N° BA - 612946 - polizza n° 4612477 Europe Assistance.